Sub-processors
Effective October 15, 2026
Overview
Cast Hook LLC uses the service providers below to run Canora. Each receives only the data it needs to perform its function for us. What we collect and why is explained in our Privacy Policy.
Service providers
| Provider | Purpose | Location |
|---|---|---|
| OVHcloud | Hosting, databases and file storage | United States |
| Amazon Web Services | Encryption key management | United States |
| Stripe | Subscription billing and payments | United States |
| Postmark (AC PM LLC) | Transactional email | United States |
| Auth0 (Okta) | Sign-in and multi-factor authentication | United States |
| OpenRouter | AI processing of product information and images, routed with data collection turned off to the model providers OpenAI, Anthropic, Google, ByteDance and Alibaba | United States |
| AI image generation, maps and web fonts | United States | |
| Wiro AI | AI image generation | United States |
| Hive (Castle Global, Inc.) | Safety scan of AI-generated images | United States |
| OpenAI | AI image direction (reads product photos, product details and the appearance descriptions of your brand models, never their names or portraits) | United States |
| RunPod | Image processing | United States |
| Grafana Cloud | Operational monitoring (no catalog, order or customer records) | United States |
| Brandfetch | Sales-channel logos (loaded by your browser) | Switzerland |
| Resend | Waitlist sign-ups and email for this website | United States |
To look up product details we also send barcodes or product categories, and nothing else, to product lookup services (UPCitemdb, eBay, DataForSEO and Serper). DataForSEO is based in Estonia.
Locations are where each provider is based. Some providers, in particular AI model providers, may process data in other countries. The ByteDance and Alibaba models reached through OpenRouter are served from Singapore, and Alibaba may also process data in China.
Changes to this list
When we add a provider, we email the owners and admins of every Canora workspace. Whenever the list changes, we update this page and its effective date. This page is the current record.
Contact
Questions about this list: Cast Hook LLC · trust@canora.ai